Frequently Asked Questions

How do I cancel my account/subscription?
Unless you created a paypal subscription, you do nothing at all! Simply let your account expire.

If you created a paypal subscription, cancel following these steps:

1. Locate BTGuard subscription
2. Click on "Details" on the subscription you wish to cancel.
3. Click the cancel button at the bottom.
How do I contact support for assistance?
Support is available for issues regarding account activation and billing.
We do not support personal computer problems. Please contact us here.
Can I allow incoming connections?
Incoming connections directly to you are not anonymous. Please ignore any errors regarding incoming connections, you don't want them!
How do I test my torrent download speeds?
Torrent speeds can accurately be tested by downloading our speed test torrent.
Can I use Peerblock with BTGuard?
No, you cannot use Peerblock with BTGuard. Since your IP address is completely hidden with BTGuard, Peerblock is unnecessary anyway.
Will BTGuard hide the amount of bandwidth I use?
No, BTGuard will hide your activity but not the amount of usage.
Can I have Proxy and VPN on the same account?
No, an account can only be attached to one service. You will have to create two accounts for both services.
Can I switch account types (BitTorrent proxy and VPN)?
Yes, please contact support to switch your account service. If you have an active subscription you must cancel your subscription. Then once your account is switched you can add credit manually each month or start a new subscription.
Can I travel with BTGuard?
Yes, you can use BTGuard from anywhere.
How many systems can I use it on at home?
You can use BTGuard on as many home computers as you like, however if you share your account with others and we see multiple locations you risk termination.
Do you offer a free trial?
No, we currently do not offer any free trials. If you are unsatisfied with BTGuard you can cancel at anytime.