Support

Unless you created a paypal subscription, you do nothing at all! Simply let your account expire. If you created a paypal subscription, cancel following these steps: 1. Locate BTGuard subscription 2. Click on "Details" on the subscription you wish to cancel. 3. Click the cancel button at the bottom.

Yes, please contact support to switch your account service. If you have an active subscription you must cancel your subscription. Then once your account is switched you can add credit manually each month or start a new subscription. If you created a paypal subscription, cancel following these steps: 1. Locate BTGuard subscription 2. Click on "Details" on the subscription you wish to cancel. 3. Click the cancel button at the bottom.

No, an account can only be attached to one service. You will have to create two accounts for both services.

Yes, you can use BTGuard from anywhere.

Torrent speeds can accurately be tested by downloading our speed test torrent.

You may have multiple subscriptions. To prevent double billing, please cancel your subscriptions until only one is remaining with the instructions below: 1. Locate the subscription following this link: Paypal Subscriptions 2. Click on "Details" on the subscription you wish to cancel. 3. Click the cancel button at the bottom.

No, we currently do not offer any free trials. If you are unsatisfied with BTGuard you can cancel at anytime.

You can use BTGuard on as many computers and in as many locations as you like, however if you share your account with others and we see multiple locations at a single time, you risk termination.

No, BTGuard will hide your activity but not the amount of usage.

Incoming connections directly to you are not anonymous. Please ignore any errors regarding incoming connections, you don't want them!

Please follow these steps to confirm BTGuard VPN is setup correctly. 1. Go to the BTGuard Homepage Instead of your IP, you should get one of ours and it will tell you if you are protected or not. This will only work for VPN users! The proxy will not change your browser IP, it only covers your torrent IP. Other websites such as ip-lookup, whatismyip etc. only checks for your browser IP. Proxy users (torrent downloads), please go to: Check My Torrent IP

No, you can use any BitTorrent client you wish and it will automatically be anonymous.

1. Software Firewall - Have you checked your firewall software? The easiest way to test if it's conflicting with your VPN connection is to disable it and try the connection again. If this allows you to connect to the VPN you'll need to setup an exception in order to use the VPN while it's running. This will vary depending on your firewall software, but in general you will need to allow outgoing connections to port 1723 and the GRE protocol (47) also allowed. Alternatively you could set an exception for all traffic to the VPN server address. 2. Router - It's possible your router doesn't support or isn't configured for PPTP VPN Passthrough. To test this, try connecting to the Internet without the router and see if it works. In other words plug your computer directly into your modem device bypassing the router. 3. Another Computer - Do you have a 2nd PC you can try the account on, or a friends computer at another location? If so try it out. The VPN account will work on any PC, anywhere. 4. Error in Creation - This one is odd but it does happen. For whatever reason sometimes the second time when you create a VPN connection it will work. So delete your first one, and try again. 5. Reboot - As always, a reboot on your devices can't hurt. System resources can run low and cause all sorts of problems. Try to reboot your PC, Router, and Modem, then once the PC returns start VPN before openning any applications. 6. Vista UAC - Customers have found that disabling UAC will sometimes allow OpenVPN and even our PPTP connections to work.

If PPTP is blocked, please try using OpenVPN.

To check what IP is being broadcasted when using our proxy and make sure everything is set up properly, please follow these instructions: Check my torrent IP

Please follow these troubleshooting steps. We do not offer support for personal computer problems. 1. Ensure your "Account Status" is "Active" at Member Page 2. Make sure you are testing with our test torrent. 3. Try a different BitTorrent client.

The default port for the BTGuard proxy is 1025, however you can change it to port 80 if your connection is limited.